How to use Tickets

In Untold Dawn, the ticket system is a tool for players to interact with staff outside of regular roleplay, especially when certain actions require coordination, confirmation, or behind-the-scenes resolution.

This page explains how and when to use the ticket system.

What Is a Ticket

A ticket is a private communication thread between you and the staff team, opened in discord:

Request

You can use tickets to request assistance or clarification on in-game matters that require staff input.

Tickets versus Wishes

Wishes are covered in a separate guide, but they would be used when immediate attention is needed to an issue or when there is a bug that has you stuck - such as a locked door that you can't get out of.

Common Types of Tickets

Animation Requests

If you need an animation (e.g., a special emote, object manipulation, or NPC response), especially one that requires staff timing or presence, submit a ticket.

Examples:

• Interacting with key Non Player Characters.
• Entering a hidden area or triggering a scripted event.
• Coordinating a combat action that needs real-time support.

Note: These usually require scheduling with staff to align with your playtime, so plan ahead.

Investigative Queries / Forensics / Object Inspection

These tickets are used when you're examining something in-game and want to know what your character would find based on their skills or tools.

Examples:

• Checking a bone fragment for explosive residue.
• Determining how a piece of equipment was destroyed.
• Inspecting blood for signs of poison.

Once staff responds, you can use the results to guide your RP and push the story forward.

Clarification or Mechanical Rulings

Sometimes you may need clarification on how a rule or system works in a specific situation.

Examples:

• Whether a certain skill applies in a given scenario.
• How a custom item functions under stress.
• Determining outcomes for unusual uses of mechanics.

Story or Lore Interactions

Tickets can also be used to interact with hidden or staff-controlled lore.

Examples:

• Getting the results of a study you've done on a new species or type of material.
• Asking if your character would recognize a symbol, or notice something during an event.
• Exploring rumors or clues that might not have a clear path forward in-game.

Best Practices

• Be concise but clear. Provide enough context that staff can respond effectively, but avoid unnecessary fluff.
• Use in-game references. Include item names, skill levels, or scene details as relevant.
• Be patient. Some tickets (especially animations) take longer to resolve.

Still Not Sure?

If you're unsure whether something warrants a ticket, ask in the help channel or message a moderator privately. It's better to ask than to miss out on a chance to deepen your story.