Editing How to use Tickets

[[Category:Guide]]

In Untold Dawn, the ticket system is a tool for players to interact with staff outside of regular roleplay, especially when certain actions require coordination, confirmation, or behind-the-scenes resolution.

This page explains how and when to use the ticket system.

==What Is a Ticket==
A ticket is a private communication thread between you and the staff team, opened in discord:

[https://discord.com/channels/1188695834297126943/1281041823175020626/1281042258828988589 Request]

You can use tickets to request assistance or clarification on in-game matters that require staff input.

==Tickets versus Wishes==
Wishes are covered in a separate guide, but they would be used when immediate attention is needed to an 
issue or when there is a bug that has you stuck - such as a locked door that you can't get out of.  

==Common Types of Tickets ==

===Animation Requests===

If you need an animation (e.g., a special emote, object manipulation, or NPC response), especially one that requires staff timing or presence, submit a ticket.

'''Examples:''' 
*Interacting with key Non Player Characters.
*Entering a hidden area or triggering a scripted event.
*Coordinating a combat action that needs real-time support.

<small>'''Note:''' These usually require scheduling with staff to align with your playtime, so plan ahead.</small>

===Investigative Queries / Forensics / Object Inspection ===

These tickets are used when you're examining something in-game and want to know what your character would find based on their skills or tools.

'''Examples:'''
*Checking a bone fragment for explosive residue.
*Determining how a piece of equipment was destroyed.
* Inspecting blood for signs of poison.

Once staff responds, you can use the results to guide your RP and push the story forward.

===Clarification or Mechanical Rulings ===

Sometimes you may need clarification on how a rule or system works in a specific situation.

'''Examples:''' 
*Whether a certain skill applies in a given scenario.
*How a custom item functions under stress.
*Determining outcomes for unusual uses of mechanics.

===Story or Lore Interactions===

Tickets can also be used to interact with hidden or staff-controlled lore.

'''Examples:'''
*Getting the results of a study you've done on a new species or type of material.
*Asking if your character would recognize a symbol, or notice something during an event.
*Exploring rumors or clues that might not have a clear path forward in-game.

==Best Practices==

*'''Be concise but clear.''' Provide enough context that staff can respond effectively, but avoid unnecessary fluff.
*'''Use in-game references.''' Include item names, skill levels, or scene details as relevant.
*'''Be patient.''' Some tickets (especially animations) take longer to resolve.

==Still Not Sure?==

If you're unsure whether something warrants a ticket, ask in the help channel or message a moderator privately. 
It's better to ask than to miss out on a chance to deepen your story.